Last updated on October 27th, 2024 at 10:14 pm
Lahore Electric Supply Company, LESCO services are offered to its customers to manage their electricity issues smoothly. Whether you are applying for a new connection, checking your bill, or dealing with power issues, LESCO’s services are designed to help manage your electricity needs effectively.
In this guide, we’ll explore LESCO services, how to access them, and useful tips for managing your connection efficiently.
LESCO Services
New Electricity Connections
One of LESCO services is providing new electricity connections. Whether for residential, commercial, or industrial use, customers can apply online or visit any LESCO office. The process is simple and involves submitting the required documents and paying the connection fee.
| Service Type | Processing Time | Documents Required |
|---|---|---|
| Residential | 2-4 weeks | CNIC, Property Documents, Affidavit, Rent Agreement |
| Commercial | 3-5 weeks | Business Registration, CNIC, Property Documents |
| Industrial | 4-6 weeks | CNIC, NOC from Industry Department, Site Inspection |
For more detailed steps on applying for a new connection, refer to the LESCO official website.
Bill Generation and Payment Services (LESCO services)
LESCO generates monthly electricity bills for all customers. You can view and download your bill from our website (Click to download duplicate bill) or the mobile app. Multiple payment options are available. (Read More About LESCO Payment Options)
- Online through mobile banking
- At any bank branch
- Through EasyPaisa or JazzCash
If your bill seems higher than expected, LESCO allows you to file a complaint online for review.
| Payment Option | Accessibility | Fee |
|---|---|---|
| Mobile Banking | Via App, 24/7 | Free |
| Bank Branches | In-person during hours | Free |
| Easypaisa/JazzCash | Available at outlets, 24/7 | Minimal |
Load Shedding and Power Breakdown Updates
Load shedding and power breakdowns are common issues. LESCO (LESCO services) provides real-time updates on power outages through its website and social media channels. You can also check scheduled load-shedding times specific to your area.
To check updates, you can visit LESCO’s Load Shedding Schedule or download their mobile app for live notifications (LESCO services).
Complaint Resolution LESCO Services
Billing Disputes
LESCO offers a streamlined process for resolving billing disputes. If you believe your bill is inaccurate, you can file a complaint online. An investigation will be conducted, and the issue will be resolved within 7-10 working days.
| Complaint Type | Resolution Timeframe | Where to File |
|---|---|---|
| Overbilling | 7-10 days | LESCO Office or Online Complaint Portal |
| Wrong Meter Reading | 5-7 days | LESCO Office or Mobile App |
Visit the LESCO Complaint Portal to file your concerns.
Fault Reporting
LESCO’s fault reporting system allows customers to report outages and electrical issues. This can be done through the LESCO helpline or online fault reporting page.
To report a fault, you can call LESCO’s 24/7 helpline: 111-000-118 or submit a form on the fault reporting page.
Customer Care and Support Services
LESCO provides excellent customer support through various channels. Whether you have queries about your bill, connection, or other services, LESCO is available to assist you.
LESCO Helpline
The LESCO helpline is available 24/7 to answer all inquiries related to electricity. For general support, dial 111-000-118. You can also reach them through email at customercare@lesco.gov.pk.
LESCO Mobile App
LESCO has launched a mobile app for easy access to all its services. The app allows users to:
- Check and pay bills
- Track application status for new connections
- Report faults and track resolutions
- Get real-time load-shedding updates
It’s available for download on both Google Play Store and Apple Store.
Energy Efficiency and Power Conservation Tips
LESCO also promotes energy-saving measures to reduce consumption and manage electricity better. Implementing simple practices can help reduce bills and contribute to a greener environment.
Energy-Saving Tips
- Use energy-efficient appliances (rated A or higher).
- Turn off lights and devices when not in use.
- Schedule heavy usage during off-peak hours to avoid high tariffs.
By adopting these strategies, you can reduce electricity consumption by up to 15% annually.
Time of Use (TOU) Tariff
LESCO offers a Time of Use (TOU) tariff structure for customers. This structure charges lower rates for electricity consumption during off-peak hours. Customers can save significantly by shifting non-essential energy usage to these times.
| Peak Time | Rate (per kWh) | Off-Peak Time | Rate (per kWh) |
|---|---|---|---|
| 6 PM – 10 PM | Rs. 20 | 10 PM – 6 AM | Rs. 12 |
For more details, visit the LESCO Tariff Structure page.
Final Thoughts on LESCO Services
LESCO provides essential services that simplify electricity management in Lahore and surrounding areas. From new connections to bill payments, the company ensures that users have multiple access points to its services.
Useful Resources
- LESCO Official Website: www.lesco.gov.pk
- LESCO Mobile App: Available on Google Play and Apple Store
- Helpline: 111-000-118
